![]() and yet I get to pay for full service AND the expensive iPhones. Dropped calls, calls ‘failed’, texts won’t send to Android, pictures won’t send via text, receiving calls where I can’t hear the caller but they can hear me. and after being forced to upgrade phones, not one of the 4 new iPhones works properly. I was a previously happy Sprint customer with no problems. We'll know that these are tactics that these types of companies use to hold people hostage regardless of whether they are the ones at fault in causing you to leave. And my question to them what kind of compensation do we get for the 3 years of failing to provide the most basic service that we have been faithfully paying in full for almost 3 years. When I call T-Mobile to inquire about the process, they told me that we're free to switch over but they're going to charge us retractively rebates and fees that they have waived because we're not meeting the term of our contract. After another 12 months have gone by and everyone in our household having being fed up with dropped calls failed messages in lack of connectivity, we have decided to switch over to another carrier. As expected, the coverage and service not only did not improve but got worse. When this didn't happen, I called to request a transfer of service and they insisted that it was just a matter of time for their coverage and service to noticeably improve and they offer a nominal remporary discount to keep us from switching over. After a few months, I complained with T-Mobile, they profusely apologized and told us to be patient because they were in the process of rolling out their new 5G Network and also merging their Network with sprints, and they said that the coverage and service issues will greatly improve in a matter of weeks or a couple of months at the most. From day one, the coverage and reception was below any basic level of acceptance causing phone calls in messages to drop or fail at a rate off three failed for one success. ![]() Turns out that their marketing in advertising campaign was misleading and inaccurate at best. We switched over from Verizon about 3 years ago because we responded to a promotion offered by T-Mobile whereby offered much better coverage at much better prices. But calls between their customers and T-Mobile customers could have problems because of T-Mobile's issues.This is a Description of our Complaint with T-Mobile and the BBB:įor the past almost 3 years we have had all of our family cell phone lines with T-Mobile. The Redmond, Washington, police department tweeted that T-Mobile customers should have “an alternate plan in place in the event you need to call 911.”ĪT&T and Verizon both said their networks were operating normally. People on Twitter complained that calls were not going through. T-Mobile representatives did not reply to further questions. The scope of the outage wasn't clear, but Ray said it has affected customers around the country. He recommended customers use WhatsApp, iMessage and other communications tools instead. At 6 p.m., Ray tweeted that data services were back up, but that calls and texts were still having problems. Eastern Daylight Time that T-Mobile engineers hope to fix the “voice and data issue” soon. The company's president of technology, Neville Ray, tweeted Monday afternoon at around 4 p.m. T-Mobile, one of the three largest mobile carriers in the U.S., said it's working to fix a widespread network issue.
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